Refund policy

Due to the nature of Print on Demand, not all items have been visually inspected by us here at MurrayOG. We do not keep stock on hand as it is all made when you place your order and shipped directly to you. Because of this we are unable to accept returns due to change of mind or wrong sizing so please read the size guides carefully and choose wisely. 
If you have an issue with the quality or print of your clothing please reach out so we can rectify the problem.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We are currently only processing returns for damaged stock.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at murray-og@outlook.com. Please note that returns will need to be coordinated with our Print On Demand supplier, Prinftul. There for we will reach out to them on your behalf to assess if the return will be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at murray-og@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Due to the nature of Print On Demand we do not currently accept returns for change of mind or exchange. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We are currently not doing exchanges due to this being a Print On Demand business. We do not keep stock on hand, therefore there is nowhere for you to return your unwanted clothing to.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at murray-og@outlook.com.